Refund policy

Returns & Refunds

We want you to love your Beamies. If they’re not right, here’s how to sort it.

Changed your mind?

You can return unworn, unused Beamies within 14 days of delivery for a full refund of the item price.

To qualify, your Beamies must be:

  • Unworn, or tried on indoors only
  • Clean, with no scuffs, marks or dirt
  • Complete, with original box, all accessories (e.g. charging cable) and tags

We may reduce your refund if the shoes come back worn, damaged or missing parts.

Wrong size?

We’re happy to exchange for another size, subject to stock. Contact us within 30 days of delivery and we’ll arrange it.

Faulty or damaged?

If your Beamies arrive faulty, or develop a fault, your rights under the Consumer Rights Act 2015 apply:

  • Within 30 days: you can reject them for a full refund.
  • Within 6 months: we’ll repair or replace them.


This covers lights that don’t work, batteries or charging that fail, and defects in materials or stitching. It doesn’t cover normal wear and tear, any water damage, damage from misuse, or unauthorised repairs or modifications.

For faulty items we cover return postage and will refund it.

How to start a return

  1. Email pippa@beamies.co.uk with your order number and reason for return. For faults, please include a short video or photos showing the issue.
  2. We’ll send you a returns number and address within 5 working days.
  3. Pack your Beamies securely in their original packaging and post them back with proof of postage.


Return postage

  • Change of mind or exchange: the customer pays return postage.
  • Faulty or incorrect item: we pay.

We recommend a tracked service, as you’re responsible for items until they reach us.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Refunds go to your original payment method within 30 days of us receiving the goods back (usually sooner). Original standard delivery is refunded if you cancel the whole order within the statutory period.